I regret I am not newly betrothed, however I do have engaging moments! What do I mean by that?
Well I am increasingly heartened by what I experience in my encounters in business and life. We are experiencing a new wave of connection that is going to herald the way we do business from here on ! This new and positive way is contributing to both individual and team productivity as the following demonstrates.
A productive workplace is created when we can engage with others in such a way that we support people to improve enthusiasm and morale, boost their individual performance and optimise their attitude. This degree of connection or engagement contributes to improved personal work satisfaction, creates a sense of belonging, and renewed confidence around engaging with others. This is across the board and includes peers, managers and clients alike.
The degree to which we can achieve this is based on our capacity to remain good humoured in the face of the life events that shape our experience. I spoke recently with Chris Heilbronn, the CEO of Kensington Swan and was heartened by his management and leadership style. When I enquired how he spent his day he said it was spent with his people and supporting them to manage their problems. Absolutely comfortable in his own skin, his open communication style is immediately engaging and, I would counter, has supported the implementation of their new vision for their relationships with each other and with their clients.
Engaging at a deeper level and securing a new degree of intimacy is the foundation of their approach. In this culture they connect in a meaningful way, uniting products, services and now client intimacy , to build successful relationships in life and at work. As they come to know each other, the level of respect and mutual trust grows. In that environment people are comfortable to laugh at themselves, be authentic, and as a result perform to optimum. .
At the recent Microsoft Business Expo the Dept of Labour cited in its documents successes achieved by Goodtime Food in Napier. Their CEO Phil Pollett said “ you invest in your people, get them talking to you and you also invest in the infrastructure to make their ideas happen in a reasonable time. The result is a winning team.”
Patch Adams, US MD says in his book Gesundheit “ People crave laughter as if it were an essential amino acid….the bottom line when you ask people about what they love about life is the fun that they have.. with great insight we call the funny person the life of the party!” Perhaps there is a message there for humour to bring energy and life back to business?